Privacy Policy

Arizona Public Service Company (“APS”) has created this privacy policy to communicate its practices regarding the use of the information gathered on (“Site”), and the measures we take to protect the privacy of the information. Your continued use of this Site means you accept the terms of this Privacy Policy (“Policy”).

Information Collected

When you visit this Site, we collect aggregate information regarding the specific pages you view, and any information you provide. We also collect the online addresses of those who correspond with us via e-mail and sign up for our e-mail alerts.

Use of Collected Information

We use the information we collect to evaluate the effectiveness of our Web Site, to alert Site visitors of new services, messages, and important news, and to process and track transactions or communications initiated by you and communicate with you regarding their status.

If there is an unanticipated use for the collected information not previously disclosed in this Policy, we will post the Policy changes on this Site to keep you notified. You will then have the option to opt out of these new uses. If you are concerned about how your information is used, it is a good idea to periodically check this Site and Policy.

Sharing of Collected Information with Third Parties

Other than for fulfilling transactions, sending communications, or other actions requested by you, we do not disclose personally identifiable information to third parties without your permission unless we reasonably believe such action is necessary to (i) comply with the law or legal process, (ii) protect the personal safety or property of our customers or the public, (iii) protect or defend our rights or property, (iv) facilitate the administration or operation of this Site, or (v) protect against misuse or unauthorized use of this Site.

APS may on occasion use and share aggregated collected information for demographics, statistics or comparisons. However, such collected information will not be disclosed to third parties in a form that will reveal any personally identifiable information.

Correcting/Updating Your Information

You can review and modify or request the removal of the information you previously provided on this Site by sending an email to

APS reserves the right to contact you should it become necessary for administrative purposes due to unanticipated events. Please note that due to legal, technical or systems constraints, we may not be able to completely remove all your information from all of our databases in response to your request.

Note that once posted, you cannot change or remove postings that are made in any chat rooms, message or feedback areas available on this Site. Because such information will be public, please exercise caution when posting such information.

Opting Out

If you do not want to receive e-mail from APS pertaining to this Site, please let us know by unsubscribing through the link provided on emails you receive or by sending an e-mail message to We will remove your name from our list as quickly as reasonably possible.

As discussed above in Use of Collected Information, we will post the Policy changes on this Site to keep you notified of unanticipated uses for the collected information not previously disclosed in this Policy. You will then have the option to opt out of these new uses. If you are concerned about how your information is used, it is a good idea to periodically check this Site and Policy.

Links to Other Sites

This Site contains links to other sites that are not operated or controlled by APS (“Third Party Sites”). Use of any information you provide to or on these Third Party Sites is governed by the privacy policy of the operator of those sites. Therefore, we encourage you to review that Third Party Site’s privacy policy and terms of use whenever you visit such sites. APS is not responsible for the privacy practices or the content of Third Party Sites.


A cookie is a small data file that is written to your computer’s hard drive when you visit a web site. We use “cookies” on some of the pages on this Site. Cookies enable us to facilitate access to different aspects of your account across the Site. You are always free to decline our cookies if your browser permits, but you may not be able to use certain features on our Site or may be required to re-enter information more frequently during your session.

Security Efforts

We strive to make this a secure Site. We have put in place measures in our physical facilities we believe appropriate to protect against the loss, misuse or alteration of information collected at our Site. But, information transmitted via e-mail is not secure or encrypted. Also, it may be possible for an unauthorized person to gain access to your information notwithstanding our use of security measures. Therefore, please note that you enter information in this Site and communicate via e-mail at your own risk.

You can assist us in maintaining the security of your information by being careful and responsible when you are online and by being aware that you are responsible for maintaining the secrecy of any passwords and account information you have regarding this Site. We also advise that you use up-to-date virus scanning software on your computer to reduce the risk of encountering a virus through e-mails. APS accepts no responsibility or liability for any loss or damage arising from the use of e-mail or their attachments, or for any viruses or errors or delays in the contents that result from e-mail transmissions.

Right to Change this Policy

APS reserves the right to change this Policy at any time and encourages you to periodically review this Policy for any such changes. By your continued use of this Site, you acknowledge that you have read, understood and agreed to be bound by the current Policy posted on the Site at the time of your visit.

Contacting the Operator of this Site

If you have any questions, comments or believe this Site is not following this Policy, please contact us at:

APS Corporate Communications
PO Box 53933 Sta. 8508
Phoenix, AZ 85072-3933